Shipping and return policy
Shipping
On this page, you will find all relevant information concerning our shipping process. For any questions, please refer to our FAQ or get in touch with us through our contact form!
Processing time
Orders are generally dispatched within 24 hours but can also take up to 2 days. The items are shipped from Alkmaar in the Netherlands. We use trusted shipping companies and we always provide tracking information. All items are packed with great care, and all the shipments are insured. We ship worldwide, and so far we have never had any shipment issues.
Shipping costs
Our shipping costs are fixed, meaning the shipping cost will remain the same even when ordering multiple products. Depending on the order, you may receive multiple packages to prevent damage to the items; this bears no consequence to the price.
Delivery time
The expected delivery time is 2-6 business days in Europe and 8-12 business days for the rest of the world. Due to the holiday season, shipping in November, December and January might take longer. Keep into account that shipping time may double in this period.
It is possible to ship your order with priority at a higher rate. However, please get in touch with us if you would like to make use of this service.
Regulations
Due to regulations, we cannot ship items that contain ivory to the following states of the USA: California, Hawaii, Illinois, Nevada, New Hampshire, New Jersey, New York state, Oregon and Washington state. These regulations apply specifically to these 9 states, there are no such restrictions in the rest of the world.
The only item affected by this is the Mammoth Tusk, as these items contain ivory, all other fossils can be shipped without regulatory restraints.
The final price does not include potential extra charges/taxes, as custom charges vary in each country. These charges are the buyer’s responsibility. We recommend you check with your country’s customs office to see if there will be additional costs.
There are no import taxes for countries that are part of the EU.
Return policy
Our return policy is very straightforward:
If you are unhappy with the purchase you made from Tam Fossils, you can return it to us within 14 days from when you receive your order.
When the return arrives, we will issue a full refund plus the original shipping charges, granted the item is in the same condition it was in when shipped.
Furthermore, the buyer is responsible for the return shipping costs and the adequate packaging and insuring of the shipment. Make sure to always contact us before you ship any item back to us. We can assist you with any problems you might have or any questions concerning your shipment.